Fulfillment Policy for GG Offroad

At GG Offroad, we prioritize customer satisfaction and strive to ensure a seamless shopping experience. Please review our fulfillment policy below for information on shipping, returns, and warranty replacements.

Shipping

  • Order Processing: Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

  • Shipping Costs: Shipping costs are calculated based on the destination and shipping method selected at checkout.

  • Delivery Time: Estimated delivery times are provided at checkout. Please note that these are estimates and actual delivery times may vary.

Returns

  • Return Policy: We accept returns for any reason within 30 days of purchase. Returns are free, minus the cost of shipping.

  • Return Process: To initiate a return, please contact our customer service team at [email address] with your order number and reason for the return. We will provide you with a return authorization and instructions on how to ship your item back to us.

  • Condition of Returned Items: Returned items must be in their original condition, including packaging, tags, and accessories. Items that show signs of use or damage may be subject to a restocking fee.

  • Refunds: Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Warranty Replacements

  • Warranty Coverage: We offer free warranty replacements for products that experience general wear and tear and have been used as described. Shipping costs for warranty replacements are the responsibility of the customer.

  • Warranty Claims: To file a warranty claim, please contact our customer service team at [email address] with your order number, a description of the issue, and any relevant photos. We will assess your claim and provide further instructions.

  • Condition of Warranty Items: Warranty replacements are subject to approval based on the condition and use of the product. Items that do not meet the criteria may not be eligible for replacement.

Additional Information

  • Contact Us: If you have any questions or concerns about our fulfillment policy, please reach out to our customer service team at [sales@ggoffroad.com

    • We are here to assist you and ensure your satisfaction with GG Offroad products.